Returns & Exchanges

We want you to be completely satisfied with your RayNeo AR Smart Glasses experience. If you are not satisfied with your purchase, you can return your items within 30 days of delivery for a full refund or exchange.

1

Initiate Your Request

Contact our support team within 30 days of receiving your glasses to request a Return Merchandise Authorization (RMA) number.

2

Prepare the Package

Securely pack your RayNeo glasses in the original packaging, including all accessories, manuals, and cables to ensure a full refund.

3

Ship the Product

Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location.

4

Receive Refund or Exchange

Once our technicians inspect the returned unit, we will process your refund to the original payment method or ship your replacement within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing